Licensed & Insured Professional Protection

We're happy to provide a Certificate of Insurance (COI) before any work begins. Simply request one through our contact form or by phone, and we'll send it within 24-48 hours. The certificate includes all policy numbers, coverage limits, and effective dates. We can also add you or your property management company as an additional insured if needed.

Our general liability and cargo insurance covers damage to your property, your hot tub, and surrounding structures. If any damage occurs, we document it immediately, file a claim with our insurance company, and work to resolve the issue quickly. You won't be left paying out of pocket for damage caused during our service.

No. Our workers' compensation insurance covers all medical expenses and lost wages if a team member is injured while working on your property. This protects you from potential liability claims and ensures our team members receive proper care without any cost to you.

It's a good idea to notify your homeowners insurance about the hot tub installation for your records, but it's not typically required for the delivery itself since we carry comprehensive coverage. However, you may want to update your policy to include the hot tub as a covered asset once it's installed.

Yes. We maintain all necessary business licenses, commercial vehicle permits, and DOT registrations for every state we service along the Eastern Seaboard. We also ensure local permit compliance for installations when required by municipal regulations.

We work with HOAs and property management companies regularly. We can provide a Certificate of Insurance that lists your HOA or management company as an additional insured party. Just let us know the requirements, and we'll handle all necessary documentation before the scheduled delivery date.

If we cause damage that's covered by our insurance, you don't pay any deductible—that's our responsibility. We handle all claim filing and communication with the insurance company. Your only job is to point out the issue, and we take care of the rest.

Our policies are reviewed and renewed annually. We maintain continuous coverage without any gaps, and we proactively update our coverage limits as our business grows to ensure adequate protection for all customers. You can request current certificate documentation at any time.