Performance & Transparency

Data & Performance Reports

Transparency is at the core of our business. Review our operational data, safety records, delivery statistics, and performance metrics to see why we're the most trusted hot tub delivery service on the Eastern Seaboard.

500+
Deliveries
99.8%
On-Time Rate
0
Accidents
4.9/5
Customer Rating
Operational Excellence

Safety & Compliance Data

Our comprehensive safety record and compliance data demonstrate our unwavering commitment to professional standards.

Perfect
0
Safety Violations
All-time record
Perfect
0
Accidents
Zero incidents
Perfect
0
Worker Injuries
Injury-free operation
Active
100%
DOT Compliance
USDOT #3547378

Vehicle Safety

Fleet maintenance & inspection record

Vehicle Inspections Passed 100%
0
Mechanical Failures
Regular
Preventive Maintenance

Driver Safety

Team qualification & performance

Licensed & Certified Drivers 100%
0
Traffic Violations
Ongoing
Safety Training

FMCSA Safety Rating: Satisfactory

Our operations are continuously monitored by the Federal Motor Carrier Safety Administration (FMCSA). We maintain full compliance with all federal safety regulations.

Safety Compliant Fully Insured Licensed Operator
Delivery Performance

Operational Statistics

Real data on our delivery performance, customer satisfaction, and service quality metrics.

99.8%

On-Time Delivery

Deliveries completed within scheduled timeframe

Industry average: 92%
4.9/5

Customer Rating

Average customer satisfaction score

99.5%

Damage-Free Rate

Deliveries with zero property or product damage

Protected by insurance
78%

Repeat Customers

Clients who use our services multiple times

Trust & loyalty
25+

Dealer Partners

Active partnerships with hot tub retailers

Across Eastern Seaboard
2.5
hours

Avg. Delivery Time

From arrival to completed installation

Fast & efficient

Service Coverage Statistics

Operating across the Eastern Seaboard of the United States

15
States Served
ME to FL
100+
Cities Covered
Major metro areas
2,500
Miles Range
Service radius
24/7
Support
Available always
Customer Feedback

Customer Satisfaction Data

Real feedback from our customers shows the quality of our service and commitment to excellence.

Rating Distribution

92%
7%
1%
0%
0%
Average Rating
4.9/5.0
Based on 500+ customer reviews

Service Quality Breakdown

Professionalism 98%
Communication 97%
Quality of Work 99%
Timeliness 99.8%
Value for Money 96%
Would Recommend 98%

What Customers Say Most Often

💼

Professional Team

Customers consistently praise our team's professionalism and expertise

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Fast & Efficient

Quick turnaround times and efficient service delivery

✨

Careful Handling

Exceptional care taken with hot tubs and property protection

Environmental & Social Impact

Our Commitment to Sustainability

Beyond delivering hot tubs, we're committed to responsible business practices and positive community impact.

15%
Fuel Efficiency
Improvement year-over-year through route optimization
85%
Recycling Rate
Materials recycled from hot tub removals and packaging
Smart
Route Planning
GPS-optimized routes reduce unnecessary mileage
Local
Community Focus
Supporting local businesses and employment

Transparency Promise

We believe in complete transparency. All the data on this page is updated regularly and reflects our actual operational performance. We're proud to share our successes and our areas for continuous improvement.

Real Data Regular Updates Honest Reporting

Annual Goals

Customer Satisfaction Target: 95%+
✓ Exceeded
Zero Safety Incidents Target: 0
✓ Achieved
On-Time Delivery Rate Target: 98%+
✓ Exceeded
Fleet Modernization Target: Ongoing
In Progress

Data Update Frequency

All performance metrics are updated monthly. Safety and compliance data is updated in real-time as reported to regulatory agencies.

Understanding Our Data

Data Reports FAQ

Common questions about how we collect, analyze, and report our performance data.

Need More Detailed Information?

Whether you need our full safety documentation for your HOA, detailed performance reports for your records, or have specific questions about our operations, we're here to help with complete transparency.