Frequently Asked Questions

We specialize in comprehensive hot tub services including: delivery and installation from dealers, hot tub moving and relocation (both local and long-distance), breakdown and removal services, and specialized crane/boom truck delivery for difficult access areas. We serve the entire Eastern Seaboard of the United States.

Yes! We are fully licensed with the U.S. Department of Transportation (USDOT #3547378) and carry comprehensive commercial insurance. We maintain a perfect safety record with zero accidents and zero violations.

We provide services throughout the Eastern Seaboard of the United States, from Maine to Florida. Our primary coverage areas include major cities and regions along the East Coast. We're happy to travel anywhere along the Eastern Seaboard—just contact us for availability and pricing for your specific location.

Pricing varies based on several factors including distance, hot tub size, access difficulty, and specific service requirements. We provide free, detailed quotes with no hidden fees. Contact us with your project details for an accurate estimate.

Getting a quote is easy! You can call Chris at (828) 450-9092, call Calvin at (828) 215-9244, email us at [email protected], or fill out the contact form on our website. We typically respond within 24 hours with a detailed quote.

To provide an accurate quote, we'll need: service type (delivery, moving, removal), pickup and delivery addresses, hot tub size/weight (if known), access considerations (stairs, gates, narrow pathways), and your preferred timeline. Photos of the access areas are helpful but not required.

Our delivery service includes: pickup from the dealer, safe transport to your location, crane or boom truck delivery for difficult access areas, professional placement on your prepared pad or deck, leveling, and final positioning. We coordinate directly with dealers for seamless service.

Yes. You'll need a level, stable pad or reinforced deck ready for the hot tub, a clear access path (gates open, obstacles removed), and electrical work completed by a licensed electrician if required. We'll provide a detailed preparation checklist when you book your service.

Absolutely! We specialize in challenging deliveries using crane trucks and boom lifts. Whether your hot tub needs to go over a house, through a narrow gate, or into a hard-to-reach backyard, we have the equipment and expertise to make it happen safely.

Most deliveries take 2-4 hours depending on distance and complexity. Crane deliveries may take longer. We'll provide an estimated timeframe when scheduling your service and keep you updated throughout the process.

Yes! We handle local and long-distance hot tub moves. We'll safely disconnect (electrical work by licensed electrician), drain, transport, and reinstall your hot tub at the new location. Just make sure your new pad is ready and electrical is installed.

Yes, hot tubs must be completely drained before moving due to weight considerations. We'll handle the draining process as part of our service. A full hot tub can weigh thousands of pounds and cannot be safely transported.

Absolutely! We can relocate your hot tub anywhere on your property. This is often easier and less expensive than a full move since both locations are on-site. The hot tub still needs to be drained and your new location must be properly prepared.

We provide complete breakdown and removal service. This includes draining, disconnection (electrical by licensed electrician), disassembly of the hot tub structure, hauling away all materials, responsible disposal or recycling where possible, and site cleanup.

Yes! We remove hot tubs in any condition—working or not. Non-functioning hot tubs are often easier to remove since they're already disconnected. We'll handle everything from breakdown to final disposal.

We dispose of hot tubs responsibly. Materials that can be recycled (metal components, certain plastics) are separated when possible. The rest is properly disposed of at approved facilities. We handle all disposal fees as part of our service.

We maintain a perfect safety record with zero accidents and zero violations. Our USDOT certification (#3547378) requires us to meet strict federal safety standards, and we exceed these requirements through continuous training and professional equipment maintenance.

We carry comprehensive commercial insurance to protect your property and your hot tub throughout the entire service. In the unlikely event of damage, our insurance will cover it. However, our perfect safety record demonstrates our commitment to preventing issues before they occur.

No, electrical work must be performed by a licensed electrician per NC building codes. We can coordinate with electricians or recommend professionals, but for safety and legal reasons, only licensed electricians should handle hot tub electrical connections and disconnections.